Our primary warehouse is located in Sydney, NSW, Australia. Orders are fulfilled from this location, and we work with logistics partners to support order delivery across Australia.

Orders placed after 02 PM AEST will be dispatched the next business day. Processing time: 1–2 business days (Monday to Friday). Shipping time: 3–7 business days (Monday to Friday).

Yes, a tracking number will be provided once your order has been shipped. Tracking details are typically sent within 1–4 business days after order processing. You can use the tracking number provided in the shipping confirmation email to monitor your delivery status.

If your order doesn't arrive, which rarely happens, we'll issue a full refund or send a replacement shipment at no extra cost.

Yes. All packages are carefully prepared and securely packaged to ensure products arrive in perfect condition. We use industry-standard protective materials and rigorous quality checks before dispatch.

All products in our catalog undergo batch-specific quality control testing before release. Certificates of analysis are available and include batch-specific information such as purity data and molecular weight identification. Products are handled and stored according to internal storage procedures prior to dispatch.

Yes, cancellations, returns, and exchanges may be accepted before an order has been dispatched. Once an order has been shipped, we are unable to process returns or exchanges. To request a cancellation, return, or exchange, please contact us within 48 hours of your order confirmation and include your order number and reason for the request.

Store peptides between 2–8 degrees Celsius in a refrigerator or cool storage environment

All peptides are 99% purity and above. You can verify the exact purity specification for each product on the Certificate of Analysis (CoA) page.